MOUSEFLOW

MDBC’s website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features / functionality.

Mouseflow DOES NOT use cookies in any way that allows the identification of specific visitors. Cookies used on the platform are purely functional and are documented here. IP Addresses from Europe, Brazil, California, and South Africa are partially masked automatically.

Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non – excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop / tablet / phone), screen resolution, visitor type (first time / returning), referrer, anonymized IP address, location (city / country), language, and similar meta data.

Mouseflow DOES NOT collect any information on pages where it is not installed, not does it track or collect information outside of your web browser. If you would like to opt – out, you may do so at mouseflow.com/opt-out.

If you would like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at .

For more information, please see Mouseflow’s Privacy Policy at mouseflow.com/privacy
For more information on Mouseflow and GDPR, please visit mouseflow.com/gdpr
For more information on Mouseflow and CCPA, please visit mouseflow.com/ccpa.

USE BY CHILDREN

MDBC does not intend for our website or online services to be used by anyone under the age of 16. If you are a parent or guardian and believe that we may have collected information about your child, please contact us via e mail, the Contact Us section of this Privacy Policy, or the Contact page of this website or our mobile application.

INFORMATION YOU GIVE US

Some of the information we collect is provided when you use utilize our services. At some services, you can register, enter contests, fill in relevant contact info, membership, or event / webinar registration form(s), subscribe to one of our services such as our SIP, Career Membership, e – mail newsletters, text message alerts, or participate in one of our online forums or communities.

In the course of these various offerings, we often seek to collect from you various forms of information, such as: first and last name, e mail address, designation, company name, phone number. At times, certain events may require additional information (for security clearance purposes) and we may ask you for additional information including postal address, phone number, national identity card or passport number, birth date, demographic information (such as your gender), and any other information you give us. At some services, you may also be able to submit information about other people. For example, you may submit a person’s name, designation, phone number, and e – mail address to register for an event.

INFORMATION THAT IS PASSIVELY / AUTOMATICALLY COLLECTED

We, and our “Partners” who include MDBC affiliates, third party service providers, and distribution or other partners may use automated means to collect various types of Information about you, your computer, or other device used to access our Services. A representative, non – exhaustive list of the types of automatically collected information may include: network or Internet protocol address, and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), domains, mobile network, device identifiers (such as an Apple IDFA or an Android Advertising ID), the MDBC web pages of the Services you have visited, the type of handheld or mobile device used to view the Service (e.g., iOS, Android), location information, and the content and advertisements you have accessed, seen, forwarded and / or clicked on while visiting the MDBC website. We anonymize the data so that it is not tied specifically to you.

INFORMATION WE COLLECT FROM OTHER SOURCES

You can engage with our content, such as video, applications, and other offerings, on or through social media services or other third party platforms, such as Facebook, LinkedIn, Twitter, YouTube, or other third – party social media plug – ins, integrations, and applications.

When you engage with our content on or through social media services or other third party platforms, plug – ins, integrations, or applications, you may allow us to have access to certain information in your profile. This may include your name, e – mail address, photo, gender, birthday, location, an ID associated with the applicable third party platform or social media account user files, like photos and videos, your list of friends or connections, people you follow and / or who follows you, or your posts, or “likes.”

For a description on how social media services and other third party platforms, plug – ins, integrations or applications handle your information, please refer to their respective privacy policies and terms of use. If you are concerned about the way a social network is tracking you, please contact the social network directly or review their privacy policy which may permit you to modify your privacy settings.

When we interact with you through our content on third party websites, applications, integrations or platforms, we may obtain any information regarding your interaction with that content, such as content you have viewed and information about advertisements within the content you have been shown or may have clicked on.

We may collect information about the location of your device (down to city and country) for the purposes of enhancing or facilitating our services, enabling the functionality of our website or mobile applications that provide you with information about upcoming events. It will help us understand how our website, mobile applications, and other services and functionality are being used and to deliver more relevant services.

MDBC may use your information in a variety of ways including, but not limited to:
• To provide you with the products and / or services you signed up for
   (e.g. To find you an internship placement as part of SIP, help you find a job as part of the MDBC Career     
   Membership, help you get your visa, etc.);
• To respond to your inquiries (such as requests for information about the local market, etc.);
• Process your purchase of products and / or services such as payment related to event registration(s);
• Communicate with you about events, services, products, offers, programs, news, and more;
• Post your comments or statements on our website, e – mails, or other promotional materials;
• Send you special offers or promotions;
• Inform you about our brand, products, services, events, or other promotional purposes;
• Maintain, improve, and analyse our websites, mobile applications, products, and services offered;
• Detect, prevent, or investigate security breaches or fraud;
• Maintain appropriate records for internal administrative purposes;
• Facilitate the functionality of our website and mobile applications;

Please note: Visitor comments may be checked through an automated spam detection service.

Your information may be shared from time to time in order to allow us to successfully execute a product and / or service. E.g. To help you find a professional career if you signed up for the MDBC Career Membership, or to find you an internship with a member company if you signed up for SIP, etc..

Depending on the product / service that you choose to participate in, we may disclosure your information as follows:

TO EVENT PARTNERS

That we engage with for co – organized events. We may include your information for a variety of purposes ranging from (but not limited to) logistical preparations to security checks.

TO SERVICE PROVIDERS OR PARTNERS

That we have engaged to perform business related functions on our behalf. This may include Service Providers or Partners that: (a) create content; (b) provide customer, technical, or operational support; (c) conduct or support marketing (such as e – mail or advertising platforms); (d) fulfil orders and user requests; (e) handle payments; (f) host our Services, forums, and online communities; (g) maintain databases; (h) send or support online or mobile advertising; (i) process visa applications; (j) debt collection; and (k) otherwise support our Services.

IN RESPONSE TO A LEGAL PROCESS

For example, in response to a court order or subpoena, a law enforcement or government agency’s request or similar request.

WITH THIRD PARTIES

In order to investigate, prevent, or take action (at our sole discretion) regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the Services, or violations of our policies, the law, or our Terms of Use, to verify or enforce compliances with the policies governing our Services.

Please note: Services covered by this Privacy Policy may offer content that is sponsored by, or co – branded with identified third parties. By virtue of these relationships, these third parties may obtain information from their visitors. We have no control over these third parties’ use of this information, which is subject to their own privacy policies.

RIGHT TO ACCESS AND DATA PORTABILITY

We value your trust.  That’s why we believe in transparency.  At any given time, you have the right to obtain confirmation from us about whether your personal data is being processed, where, and for what purpose.  Also, you may request an electronic copy of your personal data, free of charge.  This information will be sent to you in a commonly used and machine readable format.

RIGHT TO BE FORGOTTEN

EU citizens residing in the EU also have the Right to be Forgotten.  Also known as Data Erasure, the right to be forgotten entitles you to have us erase your personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data.  The conditions for erasure must be met, which means that your data must no longer be relevant to the original purpose(s) for processing, or your consent has been withdrawn.  Please note that this right requires that we compare your rights to the “public interests in the availability of the data” when considering such requests.

COMMUNICATION CHOICES

You can opt out of receiving general distribution e – mails (event invitations and reminders, e – Updates, SIP Updates, and / or General News, and Business Council announcements), WhatsApp messaging, and mailings by informing us of your preference in writing at any time, or by updating your preferences via the link provided at the bottom of every general distribution e – mail.  Your preference settings will also allow you to opt out of our general distribution e – mails should you wish to do so.  Please note however, that opting out of our general distribution e – mails may make us unable to provide you with the full range of MDBC products and / or services.

At times, for compliance with certain proceedings, we may ask that if you are in a specific role, that you remain on specific distribution lists – e.g. Principal Representatives will be asked to remain on our Principal Reps list which will enable them to receive AGM related notices and documents.

You may also opt in to receive text messages or push notifications via our mobile application(s).  If you wish to opt out of these notifications, you may do so by following the instructions provided within the mobile applications.  By downloading and using our mobile applications, you may receive news, information about MDBC, our upcoming events, speakers, products, services, offers, or information about our business partners.  These “in app” messages are part of our mobile application’s functionality or offering, and cannot be turned off.  If you do not want to receive “in app” messages, please do not download / add / use our mobile application(s).

Please note that if you opt out of receiving promotional communication from us, we may still send you transactional communication, including e – mails about your accounts or purchases.

LOCATION INFORMATION

You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile application(s) permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings.  Please note that your location may be derived from your WiFi, Bluetooth, and other device settings.  See your device settings for more information.

MDBC protects your information using technical, physical, and administrative security measures to reduce the risk or loss, misuse, unauthorized access, disclosure, or modification of your information.  These safeguards vary based on the sensitivity or the information we collect and store.  While we have employed security technologies and procedures to assist in safeguarding your personal information, no system or network can be guaranteed to be 100% secure.

PRIVACY BY DESIGN

We include data protection as an integral part of choosing or designing any system we utilize.  We only hold and process the data necessary for the completion of our duties and we limit access to personal data to those individuals needed to act out the processing.

BREACH NOTIFICATION

In the case of a data breach, a notification will be sent out where the breach is likely to result in a risk for the rights and freedoms of the affected individuals.  This will be done within 72 hours of our becoming aware of the breach.

You may contact us by sending an e – mail or letter to the following e – mail or street address requesting access to, or for the correction of, your personal information. Please include your membership information in the request for this service (such as first name, last name, e – mail address, and company name). We may ask you to provide additional information for identity verification purposes, or to verify that you are in possession of an applicable e – mail account.

MALAYSIAN DUTCH BUSINESS COUNCIL (MDBC)
21 – 3A Binjai 8 Premium Soho
Lorong Binjai, Off Jalan Binjai
50450 Kuala Lumpur
Malaysia
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